Privacy policy

Privacy Policy

This Privacy Policy explains how Itrens, operated by THOMPSON TANK AND CONSTRUCTION, INC., collects, uses, stores, and shares personal information when you visit or make a purchase from itrens.com.

Information We Collect

Depending on how you interact with our website, we may collect information including:

  • Name;
  • Billing address;
  • Shipping address;
  • Email address;
  • Phone number;
  • Order details;
  • Payment-related information;
  • IP address;
  • Device information;
  • Browser information;
  • Website activity;
  • Cookies and similar technologies;
  • Customer service communications; and
  • Marketing preferences.

Payment card information may be processed directly by third-party payment providers and may not be stored directly by us.

How We Use Your Information

We may use personal information to:

  • Process and fulfil orders;
  • Deliver products;
  • Provide order confirmations and tracking;
  • Verify Cash on Delivery orders;
  • Process payments and refunds;
  • Prevent fraud and unauthorized transactions;
  • Respond to customer support enquiries;
  • Handle returns, replacements, and refunds;
  • Improve our products and website;
  • Personalize customer experiences;
  • Measure advertising and website performance;
  • Send marketing communications where permitted; and
  • Comply with legal and regulatory obligations.

Shopify

Our online store may be hosted using Shopify.

Shopify may process certain customer information in connection with providing e-commerce infrastructure and related services.

Their handling of personal information is governed by their applicable privacy practices and agreements.

Payment Providers

We may use third-party payment gateways and payment processors.

Your payment information may be processed by those providers in accordance with their own privacy policies and security standards.

Courier and Logistics Partners

To fulfil orders, we may share necessary information such as:

  • Name;
  • Address;
  • Phone number;
  • Order details; and
  • COD amount

with courier and logistics partners.

Advertising and Analytics

We may use advertising and analytics technologies provided by third parties, which may include services from platforms such as:

  • Google;
  • Meta;
  • Shopify; and
  • Other advertising or analytics providers.

These technologies may use cookies, pixels, device identifiers, or similar technologies to measure performance and display relevant advertising.

Cookies

Cookies help us operate our website, remember preferences, maintain shopping carts, understand website usage, prevent fraud, and improve advertising effectiveness.

You may control cookies through your browser settings. Disabling certain cookies may affect website functionality.

Marketing Communications

Where permitted by applicable law, we may send promotional messages through email, SMS, WhatsApp, or similar channels.

You may unsubscribe from marketing communications using the unsubscribe option provided or by contacting:

go@itrens.com

Sharing Personal Information

We may share information with service providers where reasonably necessary to operate the business, including:

  • Shopify;
  • Payment processors;
  • Courier partners;
  • Warehousing providers;
  • Marketing providers;
  • Analytics providers;
  • Customer support providers;
  • Fraud-prevention providers;
  • Professional advisers; and
  • Government or regulatory authorities where legally required.

We do not sell personal information merely for monetary payment.

Data Retention

We retain personal information only for as long as reasonably necessary for purposes including:

  • Completing transactions;
  • Customer support;
  • Accounting;
  • Fraud prevention;
  • Legal compliance; and
  • Resolving disputes.

Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information.

However, no method of transmission or electronic storage can be guaranteed to be completely secure.

Your Rights

Depending on your location and applicable law, you may have rights concerning your personal information, including the ability to:

  • Request access;
  • Request correction;
  • Request deletion;
  • Withdraw consent where applicable;
  • Object to certain processing; or
  • Request information regarding how your data is processed.

Requests can be submitted to:

go@itrens.com

We may need to verify your identity before completing certain requests.

Children's Privacy

Our website is not intended for children who are not legally capable of entering into a purchase transaction without parental or guardian involvement.

We do not knowingly seek to collect personal information from children in violation of applicable law.

International Data Processing

Because our business and service providers may operate in multiple countries, personal information may be processed or stored outside India.

Where required, we take reasonable steps to use service providers and arrangements intended to protect personal information.

Changes to This Policy

We may update this Privacy Policy periodically to reflect operational, legal, regulatory, or technological changes.

The updated version will be published on itrens.com.

Contact

For privacy-related enquiries:

Email: go@itrens.com

Company: THOMPSON TANK AND CONSTRUCTION, INC.
Address: 2870 Fruitvale Ave, Bakersfield, CA 93308-5908, United States